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Carlene Marie Shannon helps buyers and homeowners navigate the mortgage process without the confusion, pressure, or guesswork. Based in Connecticut and serving clients across CT, MA, NH, and FL, Carlene began her career in mortgage lending in 1999 and has built a reputation for making home financing feel clear and approachable. People who work with Carlene often appreciate her positive, cheerful, and confident vibe. She’s known for being direct and detailed, answering questions quickly, and making sure clients feel more confident after their very first call. Borrowers often say the biggest relief is having an actual person who is available and takes their concerns seriously. For Carlene, that’s not just good service—it’s the foundation of trust. Her approach is rooted in experience and empathy. Having been a first-time homebuyer herself, Carlene understands the excitement and stress that come with big decisions. She believes every client deserves to feel like they’re her only priority, and she goes above and beyond to make the process feel less intimidating and more empowering. Whether she’s structuring a loan scenario or explaining the “why” behind each step, Carlene’s goal is simple: to help people feel informed, supported, and excited about homeownership.
Outside of work, Carlene supports local charities focused on animal welfare and food banks, reflecting her commitment to community and care. She’s also an avid foodie who loves exploring new flavors and cuisines, and she enjoys traveling and discovering new places with friends. These passions keep her inspired and connected, and they often spark great conversations with clients who share similar interests.
At the end of the day, Carlene is passionate about helping people achieve one of life’s biggest milestones with confidence and clarity. For her, homeownership isn’t just a transaction—it’s a cornerstone of a strong society, and she’s honored to play a part in making that dream a reality.
Working with Carlene made the process seamless. She had the answers to all my questions and even answered some before I asked them. Edward Torrington, CT February 06 Rating: 5.0 out of 5.0 from Encompass
Working with Carlene made the process seamless. She had the answers to all my questions and even answered some before I asked them.
I have a house now Megan HAMDEN, CT February 03 Rating: 4.8 out of 5.0 from Encompass
I have a house now
I was seeking expertise that I lacked prior exposure to. Carlene not only guided me but also introduced me to a product I hadn’t even known existed. Thanks to her direction, I achieved a positive outcome that I probably wouldn't have discovered on my own. It’s valuable to connect with individuals who have more knowledge than I do.I John P Hamden, CT February 02 Rating: 5.0 out of 5.0 from Encompass
I was seeking expertise that I lacked prior exposure to. Carlene not only guided me but also introduced me to a product I hadn’t even known existed. Thanks to her direction, I achieved a positive outcome that I probably wouldn't have discovered on my own. It’s valuable to connect with individuals who have more knowledge than I do.I
Don't miss our Real Estate Realities: Relationships Over Transactions live webinar! Most agents burn out chasing the next deal. But the ones who thrive? They build relationships that keep business coming to them. If you’ve ever felt like your follow-up game needs more follow-through, this one's for you! See you there
02/25/2026
2:00 pm