About Carlene
Proudly serving clients across CT, FL, MA, NC, NH, SC
Carlene Marie Shannon helps buyers and homeowners navigate the mortgage process without the confusion, pressure, or guesswork. Based in Connecticut and serving clients across CT, MA, NH, and FL, Carlene began her career in mortgage lending in 1999 and has built a reputation for making home financing feel clear and approachable. People who work with Carlene often appreciate her positive, cheerful, and confident vibe. She’s known for being direct and detailed, answering questions quickly, and making sure clients feel more confident after their very first call. Borrowers often say the biggest relief is having an actual person who is available and takes their concerns seriously. For Carlene, that’s not just good service—it’s the foundation of trust. Her approach is rooted in experience and empathy. Having been a first-time homebuyer herself, Carlene understands the excitement and stress that come with big decisions. She believes every client deserves to feel like they’re her only priority, and she goes above and beyond to make the process feel less intimidating and more empowering. Whether she’s structuring a loan scenario or explaining the “why” behind each step, Carlene’s goal is simple: to help people feel informed, supported, and excited about homeownership.
Outside of work, Carlene supports local charities focused on animal welfare and food banks, reflecting her commitment to community and care. She’s also an avid foodie who loves exploring new flavors and cuisines, and she enjoys traveling and discovering new places with friends. These passions keep her inspired and connected, and they often spark great conversations with clients who share similar interests.
At the end of the day, Carlene is passionate about helping people achieve one of life’s biggest milestones with confidence and clarity. For her, homeownership isn’t just a transaction—it’s a cornerstone of a strong society, and she’s honored to play a part in making that dream a reality.
Borrower Testimonials
Carlene was always easy to reach, and helpful in aleviating our stress during the process
Carlene always delivers, gets you what is needed and very attentive
She was very good very professional I really really appreciate her good person she knows what she's doing 👍
Carlene is the consumat professional and goes above and beyond, even correcting my own ommissions!
Carlene and the team were great! I have already recommended Annie Mac cash2keys program to colleague.
Fast prompt service
She made it easy- seamlessly perfect!
A pleasure to work
Carlene was Very responsive and extremely supportive throughout this entire process!
Friendliness of agents involved, timely communication and availability, knowledge, and advice.
Great support and correspondence every step of the way
I loved the ability to purchase our new house without having to close on our current home in the same day. It made moving much less stressful!
Carlene was tesponsive responsive and very helpful helping us through the process.
Carlene was very responsive and worked diligently to complete the tasks at hand. I would recommend her to any of my clients.
Carlene helped to make my clients buying experience as seemless as possible, with open communication and exceptional advice. Thank you!
We are first time buyers and this process was handled for us quickly and efficiently!
Carlene was attentive , always kept the communication line open, and always found a solution to every bump in the road .
Thanks for your excellent help with my home purchase
Everything was great - up until the last day when the processor couldn't get the closing documents to the closing table. Buyer had to drive down to the attorney a second time!
Profession and personal character that strives to be informative and supportive.
Clear and consistent communication. Responded promptly to our questions.
Knowledgeable and supportive throughout the buying and selling process.
Carlene was always available to help. Our house purchase was a difficult process, from the sellers side, Carlene worked through all of the issues with us. She is amazing
Carlene guided us through the process step by step . She is Accomadating , Attentive & Knowledge . Highly Recommended!
Carlene was a pleasure to work with and she is very good at what she does. Everything was well explained throughout the process and it was very simple to do everything through E-sign. I would reccomend Carlene to anyone asking about getting a loan and we absolutely appreciate everything she did for us from answering questions. Thanks again Carlene,...