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Proudly serving clients across Connecticut, Florida, Massachusetts and New Hampshire.
Carlene Marie Shannon helps buyers and homeowners navigate the mortgage process without the confusion, pressure, or guesswork. Based in Connecticut and serving clients across CT, MA, NH, and FL, Carlene began her career in mortgage lending in 1999 and has built a reputation for making home financing feel clear and approachable. People who work with Carlene often appreciate her positive, cheerful, and confident vibe. She’s known for being direct and detailed, answering questions quickly, and making sure clients feel more confident after their very first call. Borrowers often say the biggest relief is having an actual person who is available and takes their concerns seriously. For Carlene, that’s not just good service—it’s the foundation of trust. Her approach is rooted in experience and empathy. Having been a first-time homebuyer herself, Carlene understands the excitement and stress that come with big decisions. She believes every client deserves to feel like they’re her only priority, and she goes above and beyond to make the process feel less intimidating and more empowering. Whether she’s structuring a loan scenario or explaining the “why” behind each step, Carlene’s goal is simple: to help people feel informed, supported, and excited about homeownership.
Outside of work, Carlene supports local charities focused on animal welfare and food banks, reflecting her commitment to community and care. She’s also an avid foodie who loves exploring new flavors and cuisines, and she enjoys traveling and discovering new places with friends. These passions keep her inspired and connected, and they often spark great conversations with clients who share similar interests.
At the end of the day, Carlene is passionate about helping people achieve one of life’s biggest milestones with confidence and clarity. For her, homeownership isn’t just a transaction—it’s a cornerstone of a strong society, and she’s honored to play a part in making that dream a reality.
Rating: 5.0 out of 5.0 from Encompass Friendliness of agents involved, timely communication and availability, knowledge, and advice. Brian DanaEnfield, CT Sep 14
Friendliness of agents involved, timely communication and availability, knowledge, and advice.
Rating: 5.0 out of 5.0 from Encompass Carlene was Very responsive and extremely supportive throughout this entire process! EmilyEast Windsor, CT Sep 14
Carlene was Very responsive and extremely supportive throughout this entire process!
Rating: 5.0 out of 5.0 from Encompass Great support and correspondence every step of the way SueBelchertown, MA Sep 11
Great support and correspondence every step of the way
Rating: 5.0 out of 5.0 from Encompass I loved the ability to purchase our new house without having to close on our current home in the same day. It made moving much less stressful! Normand AndreBelchertown, MA Sep 11
I loved the ability to purchase our new house without having to close on our current home in the same day. It made moving much less stressful!
Rating: 5.0 out of 5.0 from Encompass Carlene was tesponsive responsive and very helpful helping us through the process. Catherine AgnesBelchertown, MA Sep 11
Carlene was tesponsive responsive and very helpful helping us through the process.
Rating: 5.0 out of 5.0 from Encompass Carlene was very responsive and worked diligently to complete the tasks at hand. I would recommend her to any of my clients. TammySPRINGFIELD, MA Sep 11
Carlene was very responsive and worked diligently to complete the tasks at hand. I would recommend her to any of my clients.
Rating: 5.0 out of 5.0 from Encompass Carlene helped to make my clients buying experience as seemless as possible, with open communication and exceptional advice. Thank you! Jennifer Enfield, CT Sep 11
Carlene helped to make my clients buying experience as seemless as possible, with open communication and exceptional advice. Thank you!
Rating: 5.0 out of 5.0 from Encompass We are first time buyers and this process was handled for us quickly and efficiently! QusannaEast Hartford, CT Sep 11
We are first time buyers and this process was handled for us quickly and efficiently!
Rating: 4.8 out of 5.0 from Encompass Carlene was attentive , always kept the communication line open, and always found a solution to every bump in the road . Jordyn LilyAdams, MA Sep 11
Carlene was attentive , always kept the communication line open, and always found a solution to every bump in the road .
Rating: 5.0 out of 5.0 from Encompass Thanks for your excellent help with my home purchase MichaelMilford, CT Sep 11
Thanks for your excellent help with my home purchase
Rating: 4.8 out of 5.0 from Encompass Everything was great - up until the last day when the processor couldn't get the closing documents to the closing table. Buyer had to drive down to the attorney a second time! KolleenAdams, MA Sep 11
Everything was great - up until the last day when the processor couldn't get the closing documents to the closing table. Buyer had to drive down to the attorney a second time!
Rating: 5.0 out of 5.0 from Encompass Profession and personal character that strives to be informative and supportive. MargaretSpringfield, MA Sep 11
Profession and personal character that strives to be informative and supportive.
Rating: 4.8 out of 5.0 from Encompass Clear and consistent communication. Responded promptly to our questions. GinaWestfield, MA Sep 11
Clear and consistent communication. Responded promptly to our questions.
Rating: 5.0 out of 5.0 from Encompass Knowledgeable and supportive throughout the buying and selling process. MasonWestfield, MA Sep 11
Knowledgeable and supportive throughout the buying and selling process.
Rating: 4.8 out of 5.0 from Encompass Carlene was always available to help. Our house purchase was a difficult process, from the sellers side, Carlene worked through all of the issues with us. She is amazing Jennifer ARocky Hill, CT Sep 11
Carlene was always available to help. Our house purchase was a difficult process, from the sellers side, Carlene worked through all of the issues with us. She is amazing
Rating: 5.0 out of 5.0 from Encompass Carlene guided us through the process step by step . She is Accomadating , Attentive & Knowledge . Highly Recommended! Krista MarieWolcott, CT Sep 11
Carlene guided us through the process step by step . She is Accomadating , Attentive & Knowledge . Highly Recommended!
Rating: 5.0 out of 5.0 from Encompass Carlene was a pleasure to work with and she is very good at what she does. Everything was well explained throughout the process and it was very simple to do everything through E-sign. I would reccomend Carlene to anyone asking about getting a loan and we absolutely appreciate everything she did for us from answering questions. Thanks again Carlene,... StevenWolcott, CT Sep 11
Carlene was a pleasure to work with and she is very good at what she does. Everything was well explained throughout the process and it was very simple to do everything through E-sign. I would reccomend Carlene to anyone asking about getting a loan and we absolutely appreciate everything she did for us from answering questions. Thanks again Carlene,...
Rating: 5.0 out of 5.0 from Encompass Everyone was very knowledgeable and helpful with any questions that I had as a first time buyer. I felt like there was no obstacle that couldn't be overcome. I felt that the team supporting me cared about making sure that I ended up in the best position possible and that made all the difference in t... BryanPlainville, CT Sep 11
Everyone was very knowledgeable and helpful with any questions that I had as a first time buyer. I felt like there was no obstacle that couldn't be overcome. I felt that the team supporting me cared about making sure that I ended up in the best position possible and that made all the difference in t...
Rating: 5.0 out of 5.0 from Encompass Carlene and Rob were beyond helpful. They answered any questions that I had directly and in a very timely manor. Carlenes guidance through the entire process made EVERYTHING move quickly and smoothly. DanielCheshire, CT Sep 11
Carlene and Rob were beyond helpful. They answered any questions that I had directly and in a very timely manor. Carlenes guidance through the entire process made EVERYTHING move quickly and smoothly.
Rating: 5.0 out of 5.0 from Encompass The BEST! Carleen always kept in contact and made it happen. I would not use anyone else. Jerome MMonson, MA Sep 11
The BEST! Carleen always kept in contact and made it happen. I would not use anyone else.
Rating: 5.0 out of 5.0 from Encompass Carlene and her team were very helpful, responsive and professional throughout the process . I am so grateful for their diligence and work to help us make this new home purchase a reali for our family! Thank you Carlene and team! RyanWindsor Locks, CT Sep 11
Carlene and her team were very helpful, responsive and professional throughout the process . I am so grateful for their diligence and work to help us make this new home purchase a reali for our family! Thank you Carlene and team!
Rating: 5.0 out of 5.0 from Encompass Communication!!! Crossing the finish line with no issues!! Being accommodating!! Most of all just being great at what u do!!!! MichelleWindsor Locks, CT Sep 11
Communication!!! Crossing the finish line with no issues!! Being accommodating!! Most of all just being great at what u do!!!!
Rating: 5.0 out of 5.0 from Encompass The process was smooth and Carlene made us aware of options we didnt know existed which was instrumental in getting us into our house. We were able to made a bid without contingency which is a major advantage in this competitive home buying market. The communication was timely and consistent. PamelaNorth Haven, CT Sep 11
The process was smooth and Carlene made us aware of options we didnt know existed which was instrumental in getting us into our house. We were able to made a bid without contingency which is a major advantage in this competitive home buying market. The communication was timely and consistent.
Rating: 5.0 out of 5.0 from Encompass The process was smooth and swift. Everyone was pleasant, and the turnaround response was quick. LisaNorth Haven, CT Sep 11
The process was smooth and swift. Everyone was pleasant, and the turnaround response was quick.
Rating: 5.0 out of 5.0 from Encompass Everyone involved was beyond kind and easy to talk to making things easy to understand! Tyler ASouthington, CT Sep 11
Everyone involved was beyond kind and easy to talk to making things easy to understand!