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Proudly serving clients across Connecticut, Florida, Massachusetts and New Hampshire.
Carlene Marie Shannon helps buyers and homeowners navigate the mortgage process without the confusion, pressure, or guesswork. Based in Connecticut and serving clients across CT, MA, NH, and FL, Carlene began her career in mortgage lending in 1999 and has built a reputation for making home financing feel clear and approachable. People who work with Carlene often appreciate her positive, cheerful, and confident vibe. She’s known for being direct and detailed, answering questions quickly, and making sure clients feel more confident after their very first call. Borrowers often say the biggest relief is having an actual person who is available and takes their concerns seriously. For Carlene, that’s not just good service—it’s the foundation of trust. Her approach is rooted in experience and empathy. Having been a first-time homebuyer herself, Carlene understands the excitement and stress that come with big decisions. She believes every client deserves to feel like they’re her only priority, and she goes above and beyond to make the process feel less intimidating and more empowering. Whether she’s structuring a loan scenario or explaining the “why” behind each step, Carlene’s goal is simple: to help people feel informed, supported, and excited about homeownership.
Outside of work, Carlene supports local charities focused on animal welfare and food banks, reflecting her commitment to community and care. She’s also an avid foodie who loves exploring new flavors and cuisines, and she enjoys traveling and discovering new places with friends. These passions keep her inspired and connected, and they often spark great conversations with clients who share similar interests.
At the end of the day, Carlene is passionate about helping people achieve one of life’s biggest milestones with confidence and clarity. For her, homeownership isn’t just a transaction—it’s a cornerstone of a strong society, and she’s honored to play a part in making that dream a reality.
Rating: 5.0 out of 5.0 from Encompass Everyone was very knowledgeable and helpful with any questions that I had as a first time buyer. I felt like there was no obstacle that couldn't be overcome. I felt that the team supporting me cared about making sure that I ended up in the best position possible and that made all the difference in t... BryanPlainville, CT May 18
Everyone was very knowledgeable and helpful with any questions that I had as a first time buyer. I felt like there was no obstacle that couldn't be overcome. I felt that the team supporting me cared about making sure that I ended up in the best position possible and that made all the difference in t...
Rating: 5.0 out of 5.0 from Encompass Carlene and Rob were beyond helpful. They answered any questions that I had directly and in a very timely manor. Carlenes guidance through the entire process made EVERYTHING move quickly and smoothly. DanielCheshire, CT May 14
Carlene and Rob were beyond helpful. They answered any questions that I had directly and in a very timely manor. Carlenes guidance through the entire process made EVERYTHING move quickly and smoothly.
Rating: 5.0 out of 5.0 from Encompass The BEST! Carleen always kept in contact and made it happen. I would not use anyone else. Jerome MMonson, MA Apr 26
The BEST! Carleen always kept in contact and made it happen. I would not use anyone else.
Rating: 5.0 out of 5.0 from Encompass Carlene and her team were very helpful, responsive and professional throughout the process . I am so grateful for their diligence and work to help us make this new home purchase a reali for our family! Thank you Carlene and team! RyanWindsor Locks, CT Apr 23
Carlene and her team were very helpful, responsive and professional throughout the process . I am so grateful for their diligence and work to help us make this new home purchase a reali for our family! Thank you Carlene and team!
Rating: 5.0 out of 5.0 from Encompass Communication!!! Crossing the finish line with no issues!! Being accommodating!! Most of all just being great at what u do!!!! MichelleWindsor Locks, CT Apr 21
Communication!!! Crossing the finish line with no issues!! Being accommodating!! Most of all just being great at what u do!!!!
Rating: 5.0 out of 5.0 from Encompass The process was smooth and swift. Everyone was pleasant, and the turnaround response was quick. LisaNorth Haven, CT Apr 17
The process was smooth and swift. Everyone was pleasant, and the turnaround response was quick.