Janna McLaughlin

Janna McLaughlin

Branch Manager

NMLS#: 1796918

About Janna

Proudly serving clients across MA, CT, FL, NH, RI, SC, VA

I understand that buying or refinancing a home is one of the most significant financial decisions my clients will make. That's why I'm committed to giving my team the knowledge, resources, and support they need to guide borrowers through the mortgage process with confidence and attention to every detail.

With extensive experience across all facets of mortgage lending, I can help my team navigate everything from first-time home purchases to refinancing and complex financing needs. My expertise includes Conventional, Jumbo, FHA, VA, USDA, and Renovation loans.

I stay current on financial and housing-market trends, mortgage guidelines, and state and federal regulations so I can serve as a trusted resource for my team and our clients. My goal is to ensure our clients receive more than just a loan—they receive informed guidance and the most competitive financing solution for their unique needs.

Borrower Testimonials

Total Experience Score4.97
Rating: 5.0 out of 5.0 from Encompass
Janna was 1000% there for us at every step, explained things very well, and she made everything completely stress-free.
ToriEast Haven, CT
Rating: 5.0 out of 5.0 from Encompass
Working with Janna on this transaction made it seamless. She had amazing communication and was very informative to our clients, making them feel confident at every stage in the process. I look forward to working with Janna again soon!
KristinWindsor, CT
Rating: 5.0 out of 5.0 from Encompass
So great! Was able to ask questions whenever I needed and felt like everything was handled without worry :) Thank you Janna!
ChloeEast Haven, CT
Rating: 5.0 out of 5.0 from Encompass
Janna was not only professional with us as clients, she was also caring as a friend. She looks after our best interest and is a strong advocate for our needs.
XinhaiWindsor, CT
Rating: 5.0 out of 5.0 from Encompass
The signing process (getting the finnancial information and documentation) was complicated and very time consuming. Janna was always available NIGHT or DAY to answer our questions and guide us to completion for our closing deadline. She was both professional and friemdly.
David JEasthampton, MA
Rating: 5.0 out of 5.0 from Encompass
Ahead of foreseen challenges
MichaelSouthampton, MA
Rating: 5.0 out of 5.0 from Encompass
Very straight forward, made the whole process easy.
MichaelSpringfield, MA
Rating: 5.0 out of 5.0 from Encompass
I had an excellent experience working with Janna and the team throughout the entire home-buying process. From the initial application to the final closing, the team was professional, knowledgeable, and responsive. They took the time to explain every step clearly, answered all my questions promptly, and made what could have been a stressful pr...
FNUSouth Hadley, MA
Rating: 5.0 out of 5.0 from Encompass
Working with Janna was a real pleasure in a process that can be very challenging. She pro-actively reached out to us with advice on how to obtain the best interest rate on our home loan. We had several questions throughout the process, and she responded within hours - even on the weekends. Her responses and advice were precise and enthusiastic. ...
Rachael JessicaWare, MA
Rating: 4.8 out of 5.0 from Encompass
Janna was great answering questions and providing support
Karen LorraineEnfield, CT
Rating: 5.0 out of 5.0 from Encompass
Janna and her team kept us informed every step of the way. They were always available to answer questions and make sure we were aware of next steps
Lisa AnneEnfield, CT
Rating: 5.0 out of 5.0 from Encompass
Fast and easy process.
Mayra ARussell, MA
Rating: 5.0 out of 5.0 from Encompass
The entire experience was very thorough and efficient. Everyone explained things so they were easy to understand as a first time home buyer which made the process very smooth.
CathleenTurners Falls, MA
Rating: 4.0 out of 5.0 from Encompass
Very responsiv.
Jesse AllenAmherst, MA
Rating: 5.0 out of 5.0 from Encompass
Regular communication and consistant updates throughout the process. If there were questions, we knew we could ask and get answers, paperwork, assitance. The team was well connected and helped us complete everything we needed timely.
Deanna CWestfield, MA
Rating: 5.0 out of 5.0 from Encompass
Janna was phenomenal to work with. She was well versed in the process and was readily accessible for us when we needed. Woukd Would highly recommend her to friends and colleagues looking to do so busines do business with NAF.
BrianChester, MA
Rating: 5.0 out of 5.0 from Encompass
Ease of process.
Brad AlbertSpringfield, MA
Rating: 4.8 out of 5.0 from Encompass
Janna stayed in constant communication and managed to expedite our closing date to meet our needs.
WilmaSpringfield, MA
Rating: 5.0 out of 5.0 from Encompass
I could sit here all day and front to back explain every little thing that made this all happen. But I will keep it short and sweet. Thank you thank you thank you. I will be back.
Eric JohnWestfield, MA
Rating: 5.0 out of 5.0 from Encompass
Janna and the team were excellent. They provided support, great communication and were always available to us. Overall, a bright light during an otherwise very stressful experience.
AnjaSpringfield, MA
Rating: 5.0 out of 5.0 from Encompass
I cannot say enough good things about Janna and the rest of the team. Janna, Evan, and Spirit all communicated very clearly, professionally, and were so supportive during the entire process . We always has had instant access whenever we had questions or encountered barriers. Janna really went above and beyond...
JessicaSpringfield, MA
Rating: 5.0 out of 5.0 from Encompass
Janna was lovely to work with, very responsive, and answered all the questions we had.
MeganBelchertown, MA
Rating: 5.0 out of 5.0 from Encompass
Janna made everything so easy to understand and the communication was excellent and I never had any issues asking or getting ahold of Janna. 12/10!
DrewChicopee, MA
Rating: 5.0 out of 5.0 from Encompass
Janna was aamzing she knew what we needed to do . Communication was simple and she responedes to my questions quick. I would highly recommend her services
MyrnaSpringfield, MA
Rating: 5.0 out of 5.0 from Encompass
Janna was very helpful all along the
Lee JFeeding Hills, MA