See What Our Customers Are Saying

Reviewed by Louis A for Aaron Tedrow
Louis A Aug-10-2023
Reviewed by Jonathon James C for Tara McCafferty
Jonathon James C Aug-10-2023
Reviewed by Ernesto A A for Casey Constant
Ernesto A A Aug-10-2023
Reviewed by Adrienne E. M for Bradley Rost
I appreciate the details of your process and procedures. The app was convenient. The videos were very informative. Streamlining the process enabled me get documents signed and/or submitted quickly. The team was great. Kellie was phenomenal!!!
Adrienne E. M Aug-10-2023
Reviewed by Nelson F for Bryan Sumardi
I loved working with Bryan, only thing that can make this better would be if I can get email updates on Milestones or be in the loop on conversations with buyers. This way I can also just keep an eye on things and see where we are with appraisal, or conditional approval or if any docs are missing etc.
Nelson F Aug-10-2023
Reviewed by Christine M K for Chuck Tegano, CMA
Christine M K Aug-10-2023
Reviewed by Michael J B for Gaye Jones
Michael J B Aug-10-2023
Reviewed by Amanda T for Adam Groblewski
Amanda T Aug-10-2023
Reviewed by Christine Nieva for Kent Ege
I'm the buyer's agent and have been working with Kent for the last 7 years. He is so consistent and when he says he's going to close on a date, he gets it done. It was a very fast close and I put a closing date on him that had a 10% chance to close due to the arrival of the appraisal date, but because it's the only day the buyers had off with their hectic schedules, he committed and delivered! No surprises after all these years still. That's one specific quality to bring up here, but he's got so much more professional qualities that I'd end up with pages by the time I'm done here listing them all. Thank you for being a magician as always, Kent!
Christine Nieva Aug-10-2023
Reviewed by Christine N for Kent Ege
I'm the buyer's agent and have been working with Kent for the last 7 years. He is so consistent and when he says he's going to close on a date, he gets it done. It was a very fast close and I put a closing date on him that had a 10% chance to close due to the arrival of the appraisal date, but because it's the only day the buyers had off with their hectic schedules, he committed and delivered! No surprises after all these years still. That's one specific quality to bring up here, but he's got so much more professional qualities that I'd end up with pages by the time I'm done here listing them all. Thank you for being a magician as always, Kent!
Christine N Aug-10-2023
Reviewed by Jose N for Francisco Estevez
Super positive experience with Francisco. His support, patience, and availability throughout the process are certainly noteworthy. His extensive knowledge even caught the attention of our attorney. He played a vital role of support during our home hunting journey.
Jose N Aug-10-2023
Reviewed by Eunice R for Scott Cummings
Prompt response, easy access and Scott is the best as well as Lani!
Eunice R Aug-10-2023
Reviewed by Tim E for Chuck Tegano, CMA
Chuck has always been positive, helpful and with us every step of the way as challenges arose. He took the time to explain everything, was patient and helpful with advice to get us over the finish line.
Tim E Aug-10-2023
Reviewed by Jennifer Rose A for Bradley Rost
KELLIE CAUDILL (Branch Operations Mgr of the Autullo Mtg Team at AnnieMac Home Mtg located at 11385 Montgomery Rd - Ste 210, Cincy, OH 45249) was absolutely AMAZING...I feel like she went above & beyond to make our entire experience as easy and painless as possible. She was extremely responsive. Whenever she was unavailable, she would literally text me during whatever meeting she was in to tell me when she'd get back to me, and she did get back to me at the time she said she would. She also responded to my emails timely, even when I sent them after 8pm at night...she'd literally respond at 10pm or 11pm at night. Kellie really cares about giving the BEST customer services and IT SHOWS. She would be a valuable asset to ANY COMPANY, and AnnieMac is EXTREMELY LUCKY to have her. Kellie should be commended--not only for making our transaction wonderful, but also for the countless other transactions that she's no doubt brought to successful conclusion, resulting in highly KELLIE CAUDILL (Branch Operations Mgr of the Autullo Mtg Team at AnnieMac Home Mtg located at 11385 Montgomery Rd - Ste 210, Cincy, OH 45249) was absolutely AMAZING...I feel like she went above & beyond to make our entire experience as easy and painless as possible. She was extremely responsive. Whenever she was unavailable, she would literally text me during whatever meeting she was in to tell me when she'd get back to me, and she did get back to me at the time she said she would. She also responded to my emails timely, even when I sent them after 8pm at night...she'd literally respond at 10pm or 11pm at night. Kellie really cares about giving the BEST customer services and IT SHOWS. She would be a valuable asset to ANY COMPANY, and AnnieMac is EXTREMELY LUCKY to have her. Kellie should be commended--not only for making our transaction wonderful, but also for the countless other transactions that she's no doubt brought to successful conclusion, resulting in highly satisfied customers. It is unfortunate that not all customers take the time to respond to surveys or submit detailed feedback about their experience...so I am not sure Kellie has received the recognition she deserves from other customers in the past. But I am beyond certain that others have had the same AMAZING experience that our family has had, and I can tell you that about 90% of that experience is due to KELLIE CAUDILL. The other 10% is due to Brad Rost who also deserves kudos. We do not want to minimize his role in this transaction. Brad was helpful, responsive as needed, and we have no complaints. But Brad also wasn't really "in the trenches" with us (so-to-speak) like Kellie was...so we can't honestly answer this specific question by reporting that it was Brad--as opposed to KELLIE--that made our experience "GREAT." PLEASE, PLEASE, PLEASE recognize Kellie for this; it will go a long way to retaining her. (I am not sure who will read this, but--by way of context--this tip comes from an attorney who has been practicing exclusively management-side labor & employment law for almost 20 years. Employers frequently pay me $545/hour to help them assess whether certain individuals (not all--but some): (1) would be "good" or "bad" hires; (2) should be retained, promoted, and/or demoted; (3) should receive compensation increases or decreases--and sometimes to what extent; and (4) might be at-risk of "poaching" by competitors if retention measures are not implemented to ensure they remain happy and engaged. I am obviously offering unsolicited advice here, but it's also free! ;) Kellie appears (at least to me) to be very seasoned in her field, as she gives great customer service, and I suspect her name will get around. I would therefore simply encourage AnnieMac (or whatever legal entity is her direct employer) to keep these considerations in mind so as to best ensure that Kellie remains happy and engaged...which will reduce the chances she might go elsewhere if a competitor every came "a knockin'." ;) Again, thanks for everything...overall, BEST process we've ever experienced in home mortgage lending experience. (We hope it's just as painless during our recasting of loan...PLEASE don't disappoint us during that process!)
Jennifer Rose A Aug-10-2023
Reviewed by Ashley G for Mona Edick
Mona and her team were AMAZING! They are so responsive and always available to answer my questions. I will use them on every future real estate purchase! Thank you for helping me get my first home!!
Ashley G Aug-10-2023