Adam explained every step of the process before it happened, made us aware of all of our options, and gave insightful advice on the advantages and disadvantages of those options. He proactively called to check in periodically and never left us wondering. At other institutions I've often been treated as a burden or nuisance for merely trying to receive a basic service that was advertised. But with Adam at Annie Mac I always felt like a valued customer whose individual needs matter.
Angela SMar-26-2021
Reviewed by Edward S Buzitsky for Michael Bower
You made it relatively painless
Edward SMar-26-2021
Reviewed by Andrew Mandeville for Bill Croteau
Great service from start to finish.
Andrew MMar-26-2021
Reviewed by Miguel A Molina Mendoza for Stephen Roe
Stephen was a great lender. I highly recommended him.
Miguel AMar-26-2021
Reviewed by Christopher Travis Patterson for Matt Ogden
Matt was a clear and frequent communicator, and gave excellent, real world suggestions about how each of the different scenarios would play out in the long run with the refinance. Thanks Matt!
Christopher TMar-26-2021
Reviewed by Richard W. Shaw for Emmett Munson
Emmett was extremely responsive (rare these days) and always professional. Process went quickly and smoothly.
Richard WMar-26-2021
Reviewed by Jeffrey E Schimming for Aaron Tedrow
This process was about as smooth as it could have been.
Jeffrey EMar-26-2021
Reviewed by MD Lutfor Rahman for Matt Ogden
Could have made it better -
1. by not delaying the loans close
2. by not taking everything at the last moment and create panic
3. by giving clear status update without last minute surprise
4. by getting a good processor who can provide timely status update. For my case, it was very hard to get response from processor Sherry Brady.
5. by not taking too many customers if not able to provide good service.
MD LMar-26-2021
Reviewed by Diane N. Sandoval for Darrell Harrison
Darrell made my refinance a breeze; I couldn’t be happier with the level of service!
Diane NMar-26-2021
Reviewed by Kimberly K Overland for Youssef Abdelhalim
Youssef and his team were extremely helpful, responsive, and informative all throughout my home buying process. I am a first time homebuyer and felt like I was in really good hands. Youssef had no issues taking my unexpected calls and responding to my messages whenever I had questions. It was a true pleasure and I would recommend him and this company to all my friends and family in the area looking to buy a home.
Kimberly KMar-26-2021
Reviewed by Keino A for Davian Clarke
The experience was great because of Mr.Clarke professionalism and expertise advise on the loan process.
Keino AMar-26-2021
Reviewed by Remi Asong for Nouri Cherouri
Nouri helped us originate our new construction mortgage and guided us through the processing - with honesty explaining all options for us to suit our needs. It was a huge purchase & exercise, but he made it so worthwhile. I intend to refinance same property through him. I would recommend him.
Remi AMar-26-2021
Reviewed by Jessica Josselyn Fajardo Lemus for Eliel Banegas
The help and patience that they have it’s so nice and perfect they answer all concerns and question that we have and we finally bought our home thanks for all the help and support we really appreciate!!!
Jessica JMar-25-2021
Reviewed by Patrick J Sweeney for Matt Ogden
- I was asked for the same info and docs multiple times. This screams poor document/information management processes and I feel my personal info is at risk.
- My credit score is 800+ and I provided proof of substantial assets at an early stage in the process, yet my account was subject to much scrutiny which delayed the process and yielded unnecessary/frustrating correspondences.
- Not all requests from reps came with clear instructions.
- I'm very happy with the rate Matt secured for my loan.
Patrick JMar-25-2021
Reviewed by Dolores Abbate-Fetzer for Taylor Plesh